Thank you for shopping at The Z Store (referred to as “we,” “our,” or “us”). This Cancellation and Refund Policy outlines the terms and conditions governing order cancellations and refunds for products purchased from our store. By making a purchase, you agree to the terms described below.
1. Order Cancellation
You may request to cancel your order under the following conditions:
Before Shipment: If your order has not yet been shipped, you can request a cancellation by contacting our customer support team at [info@thezstore.in]. We will do our best to accommodate your request and provide a full refund.
After Shipment: If your order has already been shipped, unfortunately, we cannot process a cancellation. You may return the product in accordance with our return policy (as outlined below).
2. Refund Policy
We strive to provide you with products of the highest quality. However, if you are not satisfied with your purchase, you may be eligible for a refund under the following conditions:
Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team within 5 days of receiving the product. We will guide you through the return process and provide a full refund or send a replacement, as per your preference.
Product Discrepancies: If the product you receive is different from what you ordered (e.g., wrong size, color), please contact us within 5 days of receiving the product. We will arrange for the correct product to be sent to you or issue a full refund upon return of the incorrect product.
Change of Mind: If you decide to return a product due to reasons other than damage, defect, or discrepancy, you may do so within 5 days of receiving the product. The product must be in its original condition, unused, and in its original packaging. In such cases, a refund will be issued for the purchase price minus any applicable shipping and handling fees.
3. Return Process
To initiate a return and request a refund, please follow these steps:
1. Contact our customer support team at [customer support email or phone number] to inform them about the return and the reason for it.
2. Follow the instructions provided by our customer support team for returning the product.
3. Pack the product securely in its original packaging along with any accessories and documentation.
4. Ship the product to the address provided by our customer support team.
4. Refund Processing
Upon receiving and inspecting the returned product, we will process your refund within 10 days. The refund will be issued in the original payment method used for the purchase.
Please note that:
Shipping and handling charges are non-refundable unless the return is due to damage, defect, or a product discrepancy.
Refunds may take some time to reflect in your account, depending on your payment provider’s policies.
5. Contact Us
If you have any questions, or concerns, or require assistance regarding our Cancellation and Refund Policy, please contact our customer support team at info@thezstore.in
Thank you for shopping at The Z Store. Your satisfaction is important to us, and we are committed to providing a seamless shopping experience.